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Client Information
Privacy Policy and Health Information Collection Statement
Information regarding Privacy and Health Information Collection is provided to clients at intake, and below.
Feedback, complaints and disputes
If the client/client’s representative wishes to give NEST (the provider) feedback or is not happy with the provision of supports and wishes to make a complaint, they can:
- contact NEST directly by phone or email;
- report their issue to the NDIS coordinator (if applicable) for advocacy and follow-up on their behalf;
- contact the NDIS Commission (if applicable) by calling 1800 035 544; or
- contact Speech Pathology Australia, the Registering Professional body on 1300 368 835.
If you feel the Code of Ethics has been breached by your clinician, please contact Speech Pathology Australia directly on 1300 368 835 and ask for the Manager of Ethics and Professional Issues.